PAYBAYGO PARKING SPACE CANCELLATION POLICY

1.  Scope and Applicability

• This Cancellation Policy governs all cancellations initiated by Users in relation to parking spaces booked, reserved, or otherwise scheduled through the PayBayGO Platform.
• This Policy forms an integral part of the Master Terms & Conditions and shall apply uniformly across all parking locations, save where the applicable Operator has expressly published specific cancellation parameters that supersede or supplement these terms.
• The cancellation framework applies to:
  1. Reservations made at parking spaces owned or controlled by Operators who partner with PayBayGO;
  2. Reservations offered directly by Operators who have granted PayBayGO the right to list, schedule, or accept bookings on their behalf;
  3. Any blended or hybrid booking models where both automated and operator-confirmed workflows exist.
• Nothing in this Policy alters PayBayGO’s status as a digital PayBayGO does not own, manage, supervise, or control the physical parking locations, and cancellation rights are ultimately governed by Operator-specific rules, where applicable.

 

2.  User-Initiated Cancellations

• Users may cancel a parking reservation through the Platform interface (mobile application or website) using the cancellation mechanism made available in their booking details.

• For cancellations made at least one hour before the scheduled parking start time, Users shall receive a full refund of the booking amount, credited either to the User’s PayBayGO Wallet or the original payment method, depending on the Platform’s then-prevailing refund
• For cancellations made within one hour of the scheduled parking start time, Users will be eligible only for a partial refund, determined strictly in accordance with the respective Operator’s refund rules, pricing model, and cancellation parameters.

• Where an Operator imposes location-specific cancellation deductions, service charges, or minimum retention fees, such Operator-imposed rules will automatically govern the refund
• If a User fails to initiate cancellation before the scheduled start time and does not utilize the space, the reservation shall be deemed a “no-show,” and the Operator may impose a zero- refund outcome unless explicitly stated otherwise.
• PayBayGO bears no liability for cancellations not successfully completed due to the User’s technical, network, or device limitations.

 

3.  Operator-Initiated Cancellations

• An Operator may cancel a reservation due to operational issues, maintenance requirements, temporary unavailability, compliance directives, or other legitimate reasons.
• In such cases, PayBayGO will issue a full refund of the booking amount (exclusive of non-refundable Operator-specified fees, if any), irrespective of the timing of cancellation.
• PayBayGO may, but is not obligated to, facilitate an alternative parking Any such facilitation is solely discretionary and subject to availability.
• PayBayGO is not liable for any consequential, incidental, or indirect damages arising from Operator-initiated cancellations, including but not limited to lost time, inconvenience, business interruption, or any perceived loss of opportunity.

 

4.  Refund Method, Processing Timeline, and Wallet Integration

• Refunds will be processed either:
  1. Back to the User’s PayBayGO Wallet, or
  2. To the original payment instrument, where permitted by the Payment Gateway and internal compliance frameworks.
• Refund timelines may vary based on Gateway settlement cycles, banking institution processes, and Operator reconciliation windows.
• PayBayGO does not guarantee instant refunds unless explicitly communicated at the time of booking.
• Refunds credited to the PayBayGO Wallet may be used exclusively within the Platform, in accordance with the Wallet Terms contained in the Payment Terms Section of the Master T&C.
• Wallet-based refunds do not expire, but cannot be withdrawn externally unless mandated by Applicable Law.

 

5.  Late Arrival, Early Departure, and Partial-Use Scenarios

• A User arriving late for a reservation shall not be entitled to any refund for the unused portion of the reserved period.
• If the User chooses to exit the parking space earlier than scheduled, no proportional or partial refund shall be provided.
• Where the User exceeds the permitted booking window, overage charges or additional parking fees will be applied according to the Operator’s pricing model, consistent with Section 4 (Uses of the Platform) and the Payment Terms incorporated within this Master T&C.

 

6.  Operator Rules and Supremacy Clause

• Each Operator may impose specific cancellation windows, refund deductions, minimum non-refundable components, or administrative charges.
• Where an Operator’s rules differ from this Policy, the Operator’s rules shall prevail for the purpose of calculating the User’s refund, fee deduction, or eligibility.
• PayBayGO will display Operator-specific cancellation conditions wherever feasible, but the absence of such display does not negate their applicability.

 

7.  Non-Refundable Fees

• Certain components of a reservation may be designated as non-refundable, including:

1. 1. Operator-defined administrative charges;
   2. Platform convenience fees;
   3. Any ancillary service add-ons marked as non-refundable during
   4. Where such charges exist, refund calculations will exclude these amounts regardless of cancellation timing.

 

8.  Technical Failures, Connectivity Issues, and Exceptions

• PayBayGO is not responsible for cancellations that fail due to:
  1. User device malfunction;
  2. Internet connectivity failures;
  3. Third-party telecom disruptions;
  4. Gateway downtime;
  5. Operator system synchronization
• In exceptional cases where a cancellation fails solely due to a confirmed Platform malfunction, PayBayGO may, subject to internal validation, process a refund that would have been available had the cancellation succeeded.

 

9.  Abuse of Cancellation Mechanisms

• PayBayGO reserves the right to monitor cancellation patterns to detect misuse, including repeated speculative bookings or cancellations intended to game Operator availability.
• In cases of abuse, PayBayGO may impose temporary restrictions, penalties, or account suspension in accordance with Section 6 (Prohibited Activities) and Section 10 (Indemnification) of the Master T&C.

• PayBayGO may deny future refund eligibility for Users who engage in fraudulent cancellation behaviour.

 

10.  Finality of Refund Determination

• All refund outcomes are subject to Operator confirmation and PayBayGO’s internal validation processes.
• Refund decisions once communicated shall be treated as final, save where new evidence demonstrates Platform error or Operator misrepresentation.
• Users may approach PayBayGO Support for escalation, but PayBayGO is not obligated to overturn Operator-grounded determinations.

 

11.  No Liability Clause

• PayBayGO bears no liability for losses arising from cancellations, including inconvenience, inability to secure alternative parking, delay, economic loss, or any indirect/consequential damages.
• PayBayGO’s only obligation in cases qualifying for refund is to return the eligible amount as per this Policy.
• Nothing in this clause affects statutory rights that cannot be waived under Indian

 

12.  Amendments to this Cancellation Policy

• PayBayGO may amend, modify, or revise this Cancellation Policy at any
• Changes shall take effect upon publication within the Platform or Master T&C.
• Continued use of PayBayGO after amendments constitutes acceptance of the revised Cancellation Policy.